Our Privacy Policy - Your rights, your information and how we use it

Belvoir Rail Ltd is committed to protecting your personal information.

Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.

We may need to make changes to our Privacy Policy; If there are important changes such as changes to where your personal data will be processed; we will contact you to let you know.

This version of our Privacy Policy was last updated 25 May 2018.

Who we are

We are Belvoir Rail Ltd.
 This Privacy Policy applies to Belvoir Rail Ltd only.

How to contact us

If you have any questions about our Privacy Policy or the information we collect or use about you, please contact:

enquiries@belvoir-rail.com

The
Information we collect and use
Information about you that we may collect and use includes:

• Information about who you are e.g. your name and contact details
• Information connected to your product or service with us
• Information about your contact with us e.g. emails / letters
• Information that is automatically collected e.g. via cookies when you visit our website

What are cookies?


A cookie is a small file, it’s saved onto your computer or other device when you
visit our website.
Cookies store small pieces of information. For example - they will
remember you've visited our website or performed a certain action. We use cookies
to help us improve your experience when you visit our website. For example, a
cookie might store information so you don't have to keep entering it. Cookies also
let us know which pages of our website you visited; they help us develop and market
our products and services.

How do we use your information

We will use the information we collect from you in the following ways:

• To improve our website in order to better serve you.
• To compile a database of people interested in being informed about Belvoir Rail Ltd products & activities
• To send periodic emails to communicate new products, product updates, technical information and activities that may be of interest
• To follow up with you after correspondence

What we collect and use your information for 


We take your privacy seriously and we will only ever collect and use information
which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only

• Where you have given us your permission [consent] to send you information about products and services offered by Belvoir Rail Ltd.
• It’s necessary to provide the product or service you have requested
• It’s necessary for us to meet our legal or regulatory obligations
• It’s in the legitimate interests of Belvoir Rail Ltd 


If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services. 


Who we may share your information with

We may share your information with third parties for the reasons outlined in 'What
we collect and use your information for. 
These third parties include:

• Companies within Belvoir Rail Ltd
• Companies we have chosen to support us in the delivery of the products and services we offer to 
you

We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure

Where your information is processed

Your information is processed in the UK and European Economic Area (EEA).

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimize loss or damage through accident, negligence or deliberate actions.

How long we keep your information

We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.

We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Your individual rights

You have several rights in relation to how Belvoir Rail Ltd uses your information. They are:

• Right to be informed
• You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy and privacy notices.
• Right of access - You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
• Right to request that your personal information be rectified - If your personal information is inaccurate or incomplete, you can request that it is corrected.
• Right to request erasure - You can ask for your information to be deleted or removed if there is not a compelling reason for Belvoir Rail Ltd to continue to have it.
• Right to restrict processing - You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
• Right to data portability - You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way.
• Right to object - You can object to Belvoir Rail Ltd processing your personal information.

How to make a complaint

We will always strive to collect, use a nd safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please visit our Contact Us page and we will do our utmost to make things right. Or contact us via enquiries@belvoir-rail.com